Finrise is committed to delivering high-quality financial models and advisory work. This Refund Policy outlines the circumstances under which refunds or revisions may be requested. Please read it carefully before engaging our services.
Our Commitment to Quality
Every engagement includes unlimited revisions within the agreed scope until you are fully satisfied with the deliverable. We strongly encourage clients to raise concerns or request adjustments before initiating a refund request, as most issues can be resolved through revision.
Eligibility for Refunds
Refund requests may be considered in the following circumstances:
- Non-delivery: Finrise has failed to deliver the agreed deliverable within the confirmed timeline, and no mutually agreed extension has been established.
- Significant departure from scope: The delivered work materially departs from the agreed scope and cannot be remedied through revision within a reasonable timeframe.
- Duplicate payment: An accidental duplicate transaction has been made.
Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- You change your mind after work has commenced or been delivered
- The deliverable meets the agreed scope but you are dissatisfied with the underlying business assumptions or projections (which are inherently forward-looking estimates)
- Delays caused by incomplete, inaccurate, or late provision of required information by the client
- Revisions have been requested and delivered in accordance with the agreed scope
- The engagement was completed and accepted more than 14 days prior to the refund request
Platform-Based Engagements
Engagements made through Fiverr or Upwork are subject to the respective platform’s refund and dispute resolution policies in addition to this policy. In the event of a conflict between this policy and the applicable platform policy, the platform policy shall take precedence for platform-based transactions.
- Fiverr: Refund requests must be submitted through Fiverr’s resolution centre in accordance with their cancellation and refund policy.
- Upwork: Disputes are managed through Upwork’s dispute assistance process. Hourly-based contracts are subject to Upwork’s hourly protection policy.
How to Request a Refund
To initiate a refund request for a direct engagement, please contact us within 14 days of delivery:
- Email us at support@finriseanalytic.com with your project reference, the specific concern, and what resolution you are seeking
- We will acknowledge your request within 2 business days and aim to resolve it within 7 business days
- Refunds for approved requests will be processed within 10 business days via the original payment method
Partial Refunds
In cases where work has been partially completed and a mutual agreement to terminate is reached, a partial refund proportional to the incomplete portion of work may be issued at Finrise’s discretion.
Changes to This Policy
Finrise reserves the right to update this Refund Policy at any time. Changes will be effective upon posting to this page. Your continued use of our services constitutes acceptance of the updated policy.
Contact
For refund-related enquiries, please reach us at:
- Email: support@finriseanalytic.com
